Training Topics & Active Training Techniques
Training Topics
- Circle of Conflict
- Thomas Kilmann Conflict Handling Modes
- Interest-based (collaborative) problem-solving
- Shifting from positions to interests
- Procedural and Psychological Interests (not just substantive interests)
- SCARF (David Rock’s acronym for psychological needs)
- Questioning Skills
- Open versus closed questions
- CHEAPVIN questions
- Non-verbal Communication
- Improve Your Non-verbal Communication by Changing Your Perspective
- Empathy
- Acknowledgement without agreement
- Assertiveness contrasted with Aggressive, Passive or Passive Aggressive approaches
- ‘I’ statements
- ‘Whale Done’ (Ken Blanchard's formula for praise and positive reinforcement)
- The Power of a Positive No
- When to Speak Up and When to Remain Silent or Cheerfully Go Along
- Focused Conversation method
- Consensus (cards) workshop method
- Flipchart workshop method
- Using Groundrules in meetings
- 4 stage thinking/decision making model
- Preparing for Negotiation
- Win-Win Negotiation Model
- Understand Your Alternative to Negotiation (BATNA or WATNA)
- Independent Standards (Objective Criteria)
Active Training Techniques
- Self-assessment instruments and quizzes
- Video
- Illustrative stories/examples
- Question and Answer
- Small group discussion
- Large group discussion
- Partner discussion
- Individual reflection
- Pen and paper exercises to check understanding or practice skills
- Reaction sheets
- Flip Chart carousel
- Role play
- Skill practice in dyads or triads
- Scrambled phrases (wall exercise)
- Feedback Frames
- Teamwork to summarize learning
- Match definition to defined term
- Checkerboard learning